# 941-531-2600

FAQ

Q. How can I trust Shine Like A Diamond?

Answer: Your Shine Like A Diamond cleaning team will always take every measure possible to assure safe handling of your things while cleaning your home. Since sometimes accidents cannot be prevented,  we are insured so that you can rest assured that you are protected against loss and/or breakage. 

Q. What will Shine Like A Diamond Cleaning do in my home?

Answer: Before the first cleaning, a Shine Like A Diamond Cleaning will come and conduct a free, in-home estimate that will allow us to assess and better understand your house cleaning needs. 

Q. What will I have to do before the cleaning? 

Answer: We would like to focus on your cleaning, so we ask that you put away your personal belongings and de-clutter any surfaces.

Q. Do I have to be home when the cleaning team comes to my house? Can I provide you a key?

Answer: You do not need to be home while we clean. Most customers provide us with a key or code. During the cleaning, our teams will lock the door and will not allow any unknown person to enter your home.

Q. Can I provide any instructions for my team?

Answer: We would greatly appreciate it if you can communicate any special instructions directly to the office via by e-mail or phone call so that we can update your file accordingly to enhance the cleaning experience you receive. 

Q. How do I pay for my cleaning service? 

Answer: 

We appreciate full payment on the day of the cleaning. Payment of check or cash can be left on the kitchen table or kitchen countertop. You can also set-up a Venmo Account or Cash Me Account to pay for your services. We will provide you with Instructions. 

Q. Why Is the Initial Cleaning cost more than the recurring services?

Answer: We would need extra time to clean your house thoroughly during the initial cleans to bring it to Shine Like A Diamond Cleaning standards where we can maintain on recurring visits. During the initial cleaning, Shine Like A Diamond Cleaning will clean your home top to the bottom. Initial cleaning takes longer since your house has not been cleaned at our standards. The initial cleanings based on the amount of time it takes to clean your home. Our recurring services will help to maintain your clean home

Q. How Often can you provide service? 

Answer: Services can be provided on a weekly, bi-weekly, or monthly basis. 

Q. How many people will be cleaning my home?

Answer: We are a small company of 2 people. 

Q. What should I do with my pet while you are cleaning?

Answer: We would greatly appreciate it if you could secure your pets If your dog/cat is aggressive in any way or in case visitors make them nervous and pick up after them before our arrival.

Q. What should I do about my security alarms on the day of cleaning?

Answer: Please ensure that if your home is equipped with a security system it is turned off or disarmed on the day of your scheduled cleaning. If you choose to provide us with instructions for arming or disarming your security alarm, we will not be responsible for any alarms that may be set off.

Q. What if my cleaning team missed a spot?

Answer: Call us within 24 hours and we will re-clean the area, free of charge.

Q. What services do you not provide? 

Answer: our goal is to provide consistent, quality cleaning services to all of our customers during each visit. We customize our house cleaning services to fit your home’s unique needs and budget. To provide this level of exceptional service to all our valued customers there are some areas and items in your home that we do not clean: 

Mold & Mildew, Hoarders, Ironing services, Hazard Waste, 

x