- NO cancellation fee will be applied for appointments canceled less than 24 hours prior to a scheduled appointment.
- Business hours are 24 hours 7 days a week.
Additions and Amendments
Any changes to the Service to be provided must be agreed by SHINE LIKE A DIAMOND prior to the Service Time. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorized to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner. All communication has to go through our office.
The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner. Any price quoted by SHINE LIKE A DIAMOND is an estimate only based on SHINE LIKE A DIAMOND experience, without inspection, and based on information provided by the Customer. When our cleaners get to the job, they will access the job for an accurate quote. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by SHINE LIKE A DIAMOND. SHINE LIKE A DIAMOND will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed. The Customer must inform SHINE LIKE A DIAMOND whether any cleaning services required are for an 'end of tenancy' at the time of quotation.
The Customer acknowledges that any information provided by the Customer may be used by SHINE LIKE A DIAMOND for the purpose of providing the Service. SHINE LIKE A DIAMOND agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). The Customer agrees to SHINE LIKE A DIAMOND communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service. SHINE LIKE A DIAMOND will take all reasonable precautions to the protect the personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.